Frequently Asked Questions

We've started a little list of Frequently Asked Questions.

Hopefully it will help provide some clarity on your topic. If not, please contact us.


Does Giftibly provide a list of great gift ideas?

Yes! Our hope is that you and those you care about get the perfect gift everytime so we provide a number of ways that make it easier to find what you love.

  1. Discover Categories allows you to select a category of gifts you like, and gives you a list of websites that sell those products. This makes it easier than ever to quickly to find wishes you know you wanted or allow you to search for things you never would have thought of.
  2. Discover Wish Lists shows a selected list of wish lists that other users on Giftibly have created. From electronics to health & beauty, there's something for everyone here.
  3. At Giftibly, we're always looking for new ways our users can find the perfect gift so we often create wish lists on our profile for events and holidays that are coming up along with other types of gifts that may be of interest.

I Accidentally Made Two Accounts, Can I Merge Them?

Oh No! We can fix this for you, but you will need to contact us with the issue. It may take up to two weeks for your accounts to merge, as we will have to verify that it is you. The easiest way to help us verify is by connecting both of your Giftibly accounts to a single Facebook, Twitter, or LinkedIn account. You can do this by accessing Top Navigation Bar () > Settings > Social Connect

Why am I seeing "Invalid username or password"?

In most cases, something is being spelled wrong or differently, than it was when you registered. Use the “check password” box to see what you’re typing. In some rare cases, you already signed up with a social media account like Facebook or Twitter and the email address you are trying to use is registered with that social platform. Try signing in with one of them first and see if your profile already exists.

Gift Assistant

How Do I Know What Sites Are Supported by the Gift Assistant?

Currently, any site that is supported by the Gift Assistant and Wish Uploading Tool (accessible from the icon in the navigation) can be found by visiting our Discover Categories page. By clicking a category, you can see any of the 300+ brands that you can wish from with Giftibly. We rely on your help to maintain these brands and add new sites so if you get an error while wishing, just click the "send report" button and we'll work on it as soon as we can.

Why Can’t I Install the Gift Assistant?

Currently, our Gift Assistant only works in the Chrome and Firefox browsers. We are working fast to roll out the gift assistant onto Safari as well. We will not support the tool on Internet Explorer. The Gift Assistant is also a browser tool meant for use on your laptop or personal computer. Google does not as of yet support extensions on mobile devices. We are also working to release our phone application, which will funtion like the gift assistant while browsing your favorite sites on-the-go.


How Do I Customize My Feed?

Your feed is built to help you see what your friends and family most want. In turn, they are seeing what you most want. We try to also include items that you may have chosen as “interested topics” during the profile walkthrough in your feed, however searching for items is the BEST way to see things that you would like. We are a user generated platform, meaning, the more friends and family you invite, the greater chance your wishes will be seen and purchased by people who care about you!

I Never Got My Gift! What Do I Do?

If the purchase was made ON, simply send us a message with your or the buyer’s email and the date of the purchase. We will send you an email or notification with the status of your gift. If you have you order confirmation, that will help us locate your tracking code faster. If the purchase was NOT made ON, we will need your confirmation code to follow up with the vendor on your behalf. You or the buyer, should try to speak to the vendor as well. In either case, keeping track of your confirmation email will help us locate your gift faster!

Should I Share My Address?

If someone needs your address to purchase a gift that we do not yet sell directly on our site, it is up to you to decide if you want to share your address. We highly suggest you do not approve address share requests from people that you do not know well. You can also mark your friends as “close friends” if you don’t want to have to share your address with them everytime they want to send you a gift. Buyers MUST BE LOGGED IN to request your address.

Where Did My Event Go?

Events you host and events you are attending only show up on your “Life Event” page until 24 hours after the registered event time. After that, you still have access to the Event Basket on your profile. You can always change the event date to a later date, or put un gifted items in a new or existing lifestyle basket so your loved ones still know they are on your wish list.

Wishes and Wish Lists

How Can I Delete An Item From My Wish List?

Deleting an item from your wish list is easy! Simply go to the wish list that contains the item and click the icon in the navigation. From there, a list of options will appear. Click " Select Items to Delete" and now each wish will have a red trash icon on the top right corner. Click the icon on the desired item you wish to delete and you're all set.


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